Terms of Service

Last updated: July 1, 2026

1. Agreement

These Terms of Service ("Terms") govern your use of gobuildbetter.org and the BuildBetter call intelligence platform (the "Service") operated by BuildBetter, Inc. ("the Company"), located at 1160 Battery Street East, Suite 100, San Francisco, CA 94103. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

BuildBetter is a product-ops tool that integrates with your call recording sources, processes customer meeting content to extract product signals, and delivers structured insights to authorized users of your account. These Terms apply to all individuals who access the Service, including account administrators and any team members you invite.

2. Use of the Service

• You must be at least 18 years old or have the consent of a parent or legal guardian to use the Service.
• You agree not to use the Service for unlawful purposes, to interfere with operation, or to attempt to gain unauthorized access to systems or data.
• You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
• You are responsible for ensuring that any call recording or transcript you submit to the Service is done in compliance with applicable recording-consent laws (including two-party consent requirements where applicable) and any agreements between you and the call participants.
• You agree not to submit call content that belongs to, or involves, individuals who have not consented to having their conversation processed by a third-party AI service in accordance with applicable law.

3. Intellectual Property

The Service, including all text, graphics, logos, and software, is owned by the Company or its licensors and is protected by U.S. and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access the Service for its intended purpose. You retain all rights in the call content and business information you submit; you grant the Company only the rights necessary to provide the Service as described in these Terms and in our Privacy Policy.

4. User Content and Call Data

You are responsible for any content you submit through the Service, including call recordings, transcripts, and information entered via forms or integrations. You represent that you have all necessary rights and permissions to submit such content and to have it processed by the Service. You grant the Company a limited license to store, process, and analyze your submitted content as necessary to provide the Service -- including transcription, feature-signal extraction, and digest generation -- and to respond to your support inquiries.

The Company does not use your call recordings or transcripts to train AI or machine learning models for general use without your explicit written consent. Processed insights derived from your content are used only within your account and to provide the Service to you.

5. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT TRANSCRIPTS GENERATED BY THE SERVICE WILL BE COMPLETE OR ERROR-FREE, OR THAT PRODUCT SIGNALS EXTRACTED WILL CAPTURE ALL RELEVANT INFORMATION FROM YOUR CALL CONTENT.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE FEES YOU PAID TO THE COMPANY IN THE THREE MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) your failure to obtain required consents from call participants before submitting recordings to the Service.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Service ceases and you may request deletion of your stored content by contacting [email protected]. Sections that by their nature should survive termination will survive (including Sections 3, 5, 6, 7, 9, and 10).

9. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Informal Resolution. Before filing a claim, you agree to contact the Company at [email protected] and attempt informal resolution for at least 60 days.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in California, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.

Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in California, USA for intellectual-property infringement or unauthorized access to the Service.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

11. Contact

BuildBetter, Inc.
1160 Battery Street East, Suite 100
San Francisco, CA 94103
Email: [email protected]
Phone: +1 (628) 421-0173