Product Capabilities

Every feature built for product teams

Capture, extract, score, and deliver customer insight without adding work to your calendar.

Transcription

Accurate transcripts, zero effort

Connect once and BuildBetter handles the rest. Every call that matches your customer criteria is transcribed automatically within minutes of ending.

  • Calendar-connected auto-capture -- no bot joins your calls
  • Speaker diarization to separate customer voice from PM voice
  • Historical import: upload past recordings to backfill insights
  • Zoom and Google Meet supported (more coming)
Auto-captured: Crestfall - Renewal Review
PM: What's blocking you from expanding into the West Coast team?
Customer: Mostly the missing Salesforce integration. Our West Coast team runs everything through SF.Feature request
Customer: Also we'd love API access to digests for our internal dashboard.Feature request
PM: That makes sense. I'll log both of these.
Signal Scoring

Know what to build next

Requests are grouped across calls and ranked by account breadth, not mention volume. One customer asking ten times counts less than ten different customers each asking once.

  • Account-weighted scoring prevents single-customer bias
  • CRM ARR data used when available for revenue-weighted view
  • Customer segment filters (enterprise vs SMB vs trial)
  • Score trends over time -- see what's gaining momentum
Signal scoring dashboard showing account-weighted feature requests ranked by priority
Weekly Digest

Your team's product radar, delivered automatically

Every week your product team receives a ranked summary of the top requests from the prior week. Configurable delivery to email and Slack, with links back to source calls.

  • Sent every Monday, configurable day per workspace
  • Email and Slack delivery, forwarding-friendly format
  • Each item links to the call segment where it was said
  • Shareable link for stakeholders without a BuildBetter account
BuildBetter Weekly Digest Mon Jun 23, 2026
01 Salesforce two-way sync 8 accounts
02 API access for digest data 5 accounts
03 Team-level permissions 4 accounts
04 Custom signal categories 3 accounts
Signal Detail

One view from 20 conversations

The score table shows where breadth and revenue weight align -- that is where roadmap confidence is highest.

Feature Request Accounts Score
Salesforce two-way sync 8 / 22 82
API access for digest data 5 / 22 65
Team-level permissions 4 / 22 48
Custom signal categories 3 / 22 35

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